Last updated: November 2025
Ziplai (“we”, “our”, or “us”) aims to ensure a fair experience for all users. All payments for Ziplai credits and services are securely processed by our payment partner, Paddle.
Refunds may be issued in accordance with Paddle’s Refund Policy. This includes, for example, accidental duplicate payments, technical issues preventing access to purchased credits, or other valid reasons determined by Paddle’s policies.
If you believe you are eligible for a refund, please contact us at support@ziplai.com within 14 days of your purchase. We will review your request and coordinate with Paddle to process it as appropriate.
Because Ziplai provides digital services that deliver instant results, refund decisions will follow Paddle’s refund policy to ensure compliance and fairness to all customers.
For billing or payment-related inquiries, you may also contact Paddle directly at paddle.net.